Privacy Policy

1. Introduction

Welcome to TokSpotter. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our TikTok Shop trend intelligence platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide when using our service:

• Account Information: Name, email address, password (encrypted)
• Profile Information: Optional profile details, business information
• Communication Data: Information you provide when contacting support
• Payment Information: Billing details (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you access our service, we automatically collect certain information:

• Usage Data: Pages viewed, features used, time spent on platform
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, error logs
• Cookies and Tracking: Session cookies, analytics cookies, preference settings

2.3 TikTok Shop Data

We collect publicly available product data from TikTok Shop via official API:

• Product Information: Product names, descriptions, images, prices
• Performance Metrics: Sales counts, ratings, review counts (aggregated public data)
• Shop Information: Shop names, public shop profiles
• Category Data: Product categories and classifications

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Create and manage your account
• Provide trend analysis and product intelligence
• Process transactions and manage subscriptions
• Deliver customer support and respond to inquiries
• Send service-related notifications and updates

3.2 Service Improvement

• Analyze usage patterns to improve features
• Develop new features and services
• Conduct research and analytics
• Monitor and analyze trends in user behavior

3.3 Security and Compliance

• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service
• Comply with legal obligations
• Respond to law enforcement requests

3.4 Communications

• Send important account and service updates
• Provide customer support responses
• Send marketing communications (with your consent, opt-out available)

4. TikTok API Compliance and Data Protection

TokSpotter operates in full compliance with TikTok's Developer Terms and API guidelines:

4.1 Data Access Limitations

• We only access publicly available TikTok Shop product data
• We do not access private user accounts or personal profiles
• We do not collect viewing history, shopping behavior, or purchase data of individual users
• We do not access or store TikTok user authentication tokens

4.2 Data Security Measures

• End-to-end encryption for data transmission
• Secure cloud storage with access controls
• Regular security audits and penetration testing
• Employee access limited on need-to-know basis
• Compliance with industry security standards (SOC 2, ISO 27001)

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf:

• Cloud Hosting: Firebase/Google Cloud Platform (data storage)
• Payment Processing: Stripe or similar payment processors
• Analytics: Google Analytics (anonymized data)
• Email Services: Transactional email providers

All service providers are contractually bound to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Compliance with legal obligations or court orders
• Protection of our rights, property, or safety
• Investigation of fraud or security issues
• Protection of user safety or public safety

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active, plus 90 days after deletion
• Transaction Records: Retained for 7 years for tax and accounting purposes
• Usage Logs: Retained for 12 months for security and analytics
• TikTok Product Data: Retained as long as publicly available and relevant for trend analysis

You may request deletion of your personal data at any time by contacting us at privacy@tokspotter.com.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

7.1 General Rights

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (right to be forgotten)
• Data Portability: Request your data in a structured, machine-readable format
• Object: Object to processing of your data for certain purposes
• Restrict Processing: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for marketing communications at any time

7.2 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

7.3 European Privacy Rights (GDPR)

European Union and UK residents have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@tokspotter.com. We will respond to your request within 30 days. You may also access and update certain information through your account settings.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic service functionality (login, sessions)
• Analytics Cookies: Help us understand how users interact with our service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track effectiveness of marketing campaigns (with consent)

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may impact service functionality. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set.

9. Third-Party Services

Our service integrates with third-party services that have their own privacy policies:

• TikTok: Subject to TikTok's Privacy Policy and Terms of Service
• Google Cloud Platform/Firebase: Subject to Google's Privacy Policy
• Payment Processors: Subject to their respective privacy policies

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies before providing any information to them.

10. Children's Privacy

TokSpotter is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information. If you believe we have collected information from a child under 18, please contact us at privacy@tokspotter.com.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain countries
• Your explicit consent for specific transfers

12. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Regular Audits: Security assessments and penetration testing
• Monitoring: 24/7 security monitoring and incident response
• Employee Training: Regular security awareness training for all staff

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our service

Your continued use of the service after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: